Pub Credit & Collections Advisor

Role Purpose

Working within our credit team this role is a key customer facing position that combines a mixture of strong relationship skills, understanding and interpretation of financial ledgers and the ability to influence and collect payment.

This is an exciting opportunity for an ambitious and self-motivated individual where you will work in a cooperative and busy credit environment. Working closely with our Publicans and Operations team you will be responsible for a portfolio of accounts and the collection of rent & drink sales.

You will be responsible for a portfolio of accounts ensuring timely collection of rent and drink sales, working closely with our Publicans and Operations teams to control and reduce all outstanding monies.

Accountabilities

- Managing Publican Accounts to ensure timely and accurate collection of all outstanding monies.

- Management and reduction of overall debt levels for the Company

- Proactively manage daily held beer orders to ensure paid & released within deadlines

- Negotiate and manage re-payment arrangements for Publicans that are unable to maintain standard payment terms.

- Maintain strong working relationships with Operational Managers (OMs) and Operations Directors (ODs) providing regular updates through telephone, email and face to face contact re Publican Accounts. Attending periodic reviews to discuss aligned portfolio.

- Update and manage all Credit systems & reports to ensure clear visibility of current activity.

- Assist with other ad hoc duties as requested by the Credit Management Team

Person Specification - Technical Competencies/ Professional Expertise

- Strong Communication and Influencing Skills

- Ability to build commercial relationships with internal and external customers

- Confident and Professional telephone manner

- Ability to work under pressure and to tight deadlines in a busy environment

- Flexibility to meet demands of the business as the role requires

- Previous Credit Control, Finance or Account Management experience

- GCSE (or equivalent) grade 4 or above in English and Maths

- Strong problem-solving skills

- Proficient in Microsoft Office applications, particularly Excel

- Ability to work independently and as part of a team